This letter is confirm that PROGRESS ALDWALIA provided professional support services to ABB Calor Emag Schaltanlagen's joint venture in the U.A.E. BBC/Rapco Joint Venture.

I would like to take this opportunity to state that we always received good quality professional advice and responsive support.

We were particularly impressed with PROGRESS' identification with our problems and their dedication in assisting us to satisfactorily resolve them.

PROGRESS' insight into the workings of the public sector here was impressive as was their access to decision makers at all levels.

I would recommend PROGRESS to any party needing professional aupport services in the UAE.

Yours faithfully,
ABB Calor Emag Schaltanlagen AG